Please review our terms before booking your appointment.

​

At Reflections Salon, we value your time and ours. Due to an increase in no-shows, we now require either a deposit or a credit card on file to book. This policy helps protect our stylists’ time and ensures fairness for all clients—it’s nothing personal, and we truly appreciate your understanding. If you would prefer not to leave a credit card online please give us a call.  

Your appointment time is reserved exclusively for you. We understand that life happens, and sometimes plans need to change.

 

To accommodate all of our guests:

​

Notice for Changes or Cancellations
We kindly request at least 48 hours’ notice for any changes or cancellations.

 

Late Cancellations & No-Shows
Cancellations/changes made with less than 48 hours’ notice will be subject to a cancellation fee of 50% of the scheduled service or loss of deposit. No-shows and same day cancellations will be charged the full amount of the scheduled service. Fees do not go towards future services but compensate the stylist for the time and income they have lost.

 

Deposits for Specialty Services
A non-refundable $150 deposit is required for perms, keratin treatments, botox treatments, and all blonding services. This deposit will be applied toward your total, with the remaining balance due on the day of your appointment.

 

Unconfirmed Appointments
Reflections Salon reserves the right to cancel any unconfirmed appointments.

 

Thank you for respecting our policies so we can continue to provide the best possible experience for every client.

 

SALON POLICIES

​

Children in the Salon

Children under 10 years old are not permitted in the salon unless they have an appointment and are attended to by an adult at all times.

​

Pricing

• All prices for colour and highlight services are base prices and do not include a haircut or style.

• Prices vary by stylist and may increase based on hair length, thickness, or additional products required.

• Additional charges apply for toner.

• Final pricing will be determined in person during consultation—pricing cannot be confirmed over the phone.

• Consultations are required for perms, keratin and botox treatments and colour corrections. Consultations are free of charge.

​

Service Integrity

• To maintain quality standards, we reserve the right to refuse any service that we believe is unachievable or could compromise the integrity of the hair.

• Our priority is the health and quality of your hair. If we believe a service may cause damage or will not meet expectations, we may suggest alternative options.

​

If you have any questions about these policies or your upcoming appointment, please feel free to give us a call—we’re happy to help!